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8 Tips for Creating Mobile Friendly Emails


The following is a guest post from Eric Pontides, an email and mobile marketing expert.


In 2002, when I first started working on email marketing projects, I can remember having conversations about what emails looked like in the preview pane of Outlook and whether we should use text links or buttons.

Oh, how times have changed.

Today we still tackle similar issues with email but now we have the added dimension of mobile devices.

Emails and Mobile Devices

Here are some important statistics that your business needs to be aware of:

  • As of February 2012, 50% of mobile phone users in the US have a Smartphone (iPhone/Blackberry/Android) nielsenwire March - 2012
  • Organizations have seen between 20% to 40% of their emails being opened on a Smartphone

If you look at those two stats alone, it will become clear that the beautiful graphic rich emails we've become accustomed to creating might not be as impactful as they once were.

Smartphones have smaller screens and are operated by swiping and pinching, but our emails are designed for a mouse and monitor. Big difference right?

Don’t despair, this does not mean going back to text emails (although, you should test to see if text emails perform better).

But it does mean taking some steps to make the user experience a little better.

8 Tips for Creating Mobile Friendly Emails

When you are laying out emails, it's important to remember that most Smartphones are operated by swiping and pinching.

These tips will help you create more mobile-friendly emails:

  1. Use more text than images if possible
  2. Try a smaller width of 320 pixels instead of 640 pixels
  3. Make the call to actions more prominent
  4. Don’t bunch links together
  5. Provide a link to see a mobile version of the email if possible
  6. Make sure you test on Smartphones before you send anything to your customers
  7. Ask your customers if they prefer to receive a mobile version of your messages
  8. If you have a mobile version of your website make sure traffic from Smartphones is diverted to that platform

If you take some or all of the steps above, not only will it create a better customer experience, you can also boost your email marketing results.

Remember: having people on your email list is vital to your business. You work hard to get them on your list and open your emails. When 20-40% of your list may be using a mobile device to open your emails, be sure that they can read those emails and take action.

About the author:

EricEric Pontides has over 13 years of online marketing experience for small and large (Fortune 150) companies with a focus on Email and Mobile marketing execution and strategy.

You can keep up with the latest in mobile and email marketing on Eric's blog and follow him on Twitter.

Photo credit: liamont


Eric - the topic should be obvious, but as I read through your post, thought about your 8 tips, I realized how important it is to plan ahead with your email marketing process. Thanks for those tips.
Posted @ Friday, April 20, 2012 6:41 PM by Warren Rutherford
A topic after my own heart. Thanks for sharing those tips and the statistics. I've heard that by 2015, smart phones will reach saturation so this topic will become even more important.  
I recently sent out an ezine (plain text with one image) and didn't test on the smartphone. It didn't work on smartphone 'this email has no content' I need to get onto my provider to check that out. 
So I'm living proof of the importantce of step no. 6.  
Thanks for the information which I first read on  
Take care, 
Posted @ Monday, April 23, 2012 7:23 AM by Denise Fay
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